





GRECELL 2200W Portable Power Station With Foldable Solar Panels
Welcome to GRECELL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing GRECELL products. We apologize in advance for any inconvenience your purchase of GRECELL products may cause.
If your product is defective during the warranty period, please contact us by mail and let us know what we can do to help you.
We will replace any GRECELL product that fails to operate during the applicable warranty period due to defective workmanship or materials, including the return shipping costs.
Please note that this page is for products purchased through grecell.com. For products purchased through the GRECELL store on sites such as Amazon, please contact them directly.
Warranty Period
All products (accessories excluded) purchased from GRECELL are guaranteed with a 24-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Valid Proof of Purchase
A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:
- Provided order number from grecell.com.
- The email or phone number or name used to place the order.
Limited to Original Consumer Buyer
The warranty on GRECELL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Warranty excludes:
- Products without sufficient proof of purchase.
- Non-quality related issues
- The warranty does not cover accidental damage, misuse, abuse, normal wear and tear, theft, or confiscation of your GRECELL products.
- Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
- Unauthorized modifications, repairs, disassembly, or operation not in accordance with official instructions or manuals.
- Items purchased from unauthorized resellers.
How to claim warranty?
To obtain warranty service, please contact our customer service team at service@grecell.com.
Exchange
GRECELL will replace any GRECELL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.
Refund
We offer a 30 day hassle-free money back guarantee on items purchased directly from grecell.com. (We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.) If for any reason you are not satisfied and would like to return an item, please let us know within 30 days.
Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days, and refunds generally take 10-15 business days to be returned to the original payment method.
Please note that the 30-day money back guarantee does not apply to unpackaged and used products. Please ensure that the product is returned in the original packaging - with all accessories included, in new or as-new condition. In addition, refunds cannot be issued for orders that have been shipped while in transit.
Please carefully read the terms and conditions above. GRECELL reserves the right to refuse an exchange or refund if the terms and conditions are not met.
Return shipping costs should be paid by the customer in the following situations:
- Returning products without any proven defect.
- Warranty claims on items taken outside the original country of purchase.
- Returning items claimed to have defects but found to be in proper functioning status by GRECELL.
- Costs related to unauthorized returns (any returns made outside the approved warranty process).
Late or Missing Refunds
If you haven't received your refund, first check your bank account again. If payment was made by credit card, we will refund the money to your account once we receive the product. Please allow 10-15 business days for the credit to be applied to your credit card or original payment method.
Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at service@grecell.com.
How do I return an item?
- Get in touch with us and start the return process within 30 days of the original shipping date.
- Provide proof of purchase from grecell.com (either the email address, phone number used to register, or order number).
- The products should be returned in their original packaging, with all accessories, and in new condition.
- Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.
What are GRECELL'S shipping options?
Free shipping on all orders of power stations and solar panels within the US.
Each order from GRECELL is shipped from the United States and will be delivered by standard shipping with an estimated delivery time of 7-14 business days.
Please note that free shipping is not available for accessories.
When will my order be shipped?
We usually take 2 to 5 business days to schedule shipments. A notification will be sent to the customer via email after shipment.
Which countries do you ship to?
Due to the high cost of shipping power stations and solar panels, and our warehouse is located in the United States, our products can only be shipped to the United States.
Delivery areas within the U.S.
GRECELL website supports delivery to most areas of the United States. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
Notes:
1) Standard Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 2-5 business days to process your order. You will receive a notification once your order has been shipped.
3) If you place more than one order, you may get multiple deliveries. We'll send you a shipping confirmation email for each order, so you'll know exactly what to expect and when to expect it.
4) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
5) If there is any shipping issue with your package, you must contact Customer Support within 30 days of placing your order.
How would GRECELL ship my order?
USPS, UPS and Fedex are our logistics partners to ship out our products. We will choose one of them to ship to our customers.
How do I check the status of my order?
Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number. If you do not receive this email, please check your spam or junk mail folder or contact us by email at service@grecell.com.
Will all my ordered items arrive together, or is there a possibility of separate deliveries?
We strive for simultaneous delivery, but certain factors like varied sizes and shipping methods for items such as power stations and solar panels may lead to separate shipments. You will receive a shipping notification email once the items are dispatched.
Why is there no tracking update?
If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipping address once the product is in transit.
What do I need to do when the product I received is different from the one I ordered?
Please contact customer support at service@grecell.com.
Delivered but Not Received
All product deliveries are arranged by the logistics company. If the tracking information shows "delivered" but you have not received your package, please contact USPS, UPS or Fedex promptly.
You can also contact us or chat with us online if you have any questions.
Send an E-mail to Customer Support directly:
Wholesale Inquiries:
Customer support and warranty for Amazon orders:
Working Hours: Sunday - Thursday, 6:00 PM to 3:30 AM PST.
Portable Power Station 2200W GRECELL with Solar Panel 2×100W/2×200W Pro, LiFePO4 Battery, Fast Charging, Solar Generator for Camping Home Backup RV
Huge Capacity and High Power
This generator boasts a substantial 1126Wh capacity with a high-rated power of 2200W and peak power reaching up to 4800W. It's ideal for both travel and home backup, providing sufficient power for your phone, laptop, refrigerator, and 99% of your home devices. Enjoy continuous, worry-free power both indoors and outdoors.
100W Portable Solar Panel
Grecell solar panel 100w are compatible with most power stations and solar generators, with MC-4 connector (max current 25A), 8mm/5.5*2.5mm/3.5*1.35mm/5.5mm*2.1mm DC adapter/ Anderson cable. Compatible with Jackery, Ecoflow, Bluetti, Paxcess, Suaoki, Flashfish and other solar power generators/portable power stations, perfect for camping and power outage backup.
200W Pro Monocrystalline Solar Cell
The GRECELL UB200 is a 200-watt monocrystalline solar panel with a high conversion efficiency of up to 23.5%, significantly higher than typical solar panels. It performs exceptionally well in low-light conditions, converting more solar power into usable electrical energy and reducing charging time.
Super Fast Charging
The GRECELL power station 2200W utilizes bidirectional inverter technology, allowing it to fully charge in just 1.25 hours using a standard 1200W AC wall socket. This increases charging efficiency by nearly four times. The solar-powered generator can also be charged via a car charger and solar panel, or simultaneously through AC + solar panel for flexible power supply.
Safe LiFePo4 Battery Pack
This portable power station uses industry-leading LiFePO4 batteries with a cycle life of up to 3500+ times. The built-in Battery Management System (BMS) provides up to 12 types of protection, including short circuit protection for the AC port, ensuring safe outdoor power consumption.
Flexible and Durable Solar Panel
The solar panel is made with advanced laminated technology and long-lasting, ultra-light ETFE material, which can bend at certain angles without damage. It's more flexible, durable, weather-resistant, and scratch-resistant than ordinary PET films, extending its lifespan by over 2 years. It's also IP65 water-resistant, protecting against water splashes.
Hassle-Free Reconnecting
This portable solar panel features an auto-optimization function for immediate reconnection when sunlight returns after a charging interruption. The MPPT controller allows for 20% more energy harvesting and ensures ultra-reliable performance with overcharging cut-off technology. Additionally, the 200W solar panels support series and parallel connections for increased power.
【2200W Portable Power Station Specification】
Model No. |
T1 PRO |
Battery Cell Type |
Lithium Iron Phosphate (LiFePo4) |
Battery Capacity |
1126.4Wh/ 51.2V/ 22000mAh |
AC Output |
120V±10%, 60Hz, 2200W |
DC Output |
381W |
DC+AC Output |
2200W |
USB-A Output x 2 |
5V⎓3.0A, 9V⎓2.0A, 12V⎓1.5A, 18W |
DC 5.5*2.5 Output x 2 |
13.3V⎓8A (each) Total 133W |
USB-A Output x 2 + USB-C Output x 2 |
5V⎓9.6A, 48W Total |
Car Outlet Output |
13.3V⎓10A, Total 133W |
DC Input |
AC 110~130V 1200W 12A Max |
Solar Input |
600W 12-60Vdc 15A Max |
Charging Temperature |
50°F-104°F |
Operating Temperature |
14°F-104°F |
Product Dimensions |
15.6"L x 8.93"W x 9.19"H |
Weight |
16.8kg / 35.27lbs |
【100W 20V Foldable Solar Panel Specification】
Model
|
S100
|
Solar Panel
|
Monocrystalline Silicon Cell
|
Material
|
600D Oxford Fabric
|
Surface Treatment
|
ETFE
|
Solar Energy Conversion Rate
|
23%
|
Peak Power
|
100W
|
Output Interface
|
MC4
|
Open Circuit Voltage
|
21.5V
|
Max Load Voltage
|
18.4V
|
Max Load Current
|
5.5A
|
Operating Temperature
|
-20℃ to 60℃
|
Net Weight
|
4.5kg±5%
|
Unfolded Size
|
1235*560*5mm/48.62*22.05*0.2in
|
Folded Size
|
680*560*42mm/26.77*22.05*1.65in
|
【200W Pro Foldable Solar Panel Specification】
Solar panels | Monocrystalline silicon cells |
Model No. | UB-200 |
Solar Energy Conversion Rate |
23.5% |
Peak power | 200W |
Output Interface | MC4 |
Open Circuit Voltage (VOC) | 24±5%V |
Short circuit current (ISC) | 12.5±5%A |
Maximum load voltage/current | 20V/10A |
Operating temperature | 14°F to 158°F |
Net weight | 5.15 kg / 11.35 lbs |
Expanded size | 93.31*22.05*0.98 inches |
Folded size | 24.8*22.05*1.77 inches |
Laminated | Tetrafluoroethylene |
【What You Get】
T1 PRO + 2 x 100W |
|
T1 PRO + 2 x 200W PRO |
|