Warranty & Return
Welcome to GRECELL's Warranty and Refund Policy page, where you can email us directly if you encounter any quality-related problems after purchasing GRECELL products. We apologize in advance for any inconvenience your purchase of GRECELL products may cause.
If your product is defective during the warranty period, please contact us by mail and let us know what we can do to help you.
We will replace any GRECELL product that fails to operate during the applicable warranty period due to defective workmanship or materials, including the return shipping costs.
Please note that this page is for products purchased through grecell.com. For products purchased through the GRECELL store on sites such as Amazon, please contact them directly.
Warranty Period
All products (accessories excluded) purchased from GRECELL are guaranteed with a 24-month hassle-free warranty. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser.
Valid Proof of Purchase
A sales receipt from the consumer's first purchase, or other reasonable proof, is required in order to confirm the start date of the warranty period. Please provide both of the following vouchers when processing warranty claims:
- Provided order number from grecell.com.
- The email or phone number or name used to place the order.
Limited to Original Consumer Buyer
The warranty on GRECELL's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Warranty excludes:
- Products without sufficient proof of purchase.
- Non-quality related issues
- The warranty does not cover accidental damage, misuse, abuse, normal wear and tear, theft, or confiscation of your GRECELL products.
- Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
- Unauthorized modifications, repairs, disassembly, or operation not in accordance with official instructions or manuals.
- Items purchased from unauthorized resellers.
How to claim warranty?
To obtain warranty service, please contact our customer service team at service@grecell.com.
Exchange
GRECELL will replace any GRECELL product that fails to operate within the applicable warranty period due to defect in workmanship or material. The replacement product assumes the remaining warranty period of the original product.
Refund
We offer a 30 day hassle-free money back guarantee on items purchased directly from grecell.com. (We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.) If for any reason you are not satisfied and would like to return an item, please let us know within 30 days.
Refunds can only be issued to the original payment method and cannot be issued to other cards or bank accounts. Refunds will be processed within 3-5 business days, and refunds generally take 10-15 business days to be returned to the original payment method.
Please note that the 30-day money back guarantee does not apply to unpackaged and used products. Please ensure that the product is returned in the original packaging - with all accessories included, in new or as-new condition. In addition, refunds cannot be issued for orders that have been shipped while in transit.
Please carefully read the terms and conditions above. GRECELL reserves the right to refuse an exchange or refund if the terms and conditions are not met.
Return shipping costs should be paid by the customer in the following situations:
- Returning products without any proven defect.
- Warranty claims on items taken outside the original country of purchase.
- Returning items claimed to have defects but found to be in proper functioning status by GRECELL.
- Costs related to unauthorized returns (any returns made outside the approved warranty process).
Late or Missing Refunds
If you haven't received your refund, first check your bank account again. If payment was made by credit card, we will refund the money to your account once we receive the product. Please allow 10-15 business days for the credit to be applied to your credit card or original payment method.
Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at service@grecell.com.
How do I return an item?
- Get in touch with us and start the return process within 30 days of the original shipping date.
- Provide proof of purchase from grecell.com (either the email address, phone number used to register, or order number).
- The products should be returned in their original packaging, with all accessories, and in new condition.
- Refunds will be processed within 3-5 business days after we confirm receipt of your returned items at our warehouse.